We’re Flyaway Finds, a trading name under Scalebox Ltd, company number 15817499, and our registered office is 124 City Road, London, United Kingdom, EC1V 2NX.
These Booking Conditions set out what we should expect from each other when you book a package holiday with us. They include our Holiday Handbook, and we’ll use any personal data you provide in line with our Privacy Notice.
We’ve kept these Booking Conditions concise for easier understanding, and marked key details to help guide you.
Booking a package holiday means you have rights under the Package Travel and Linked Travel Arrangements Regulations 2018, which provide key protections including the right to a refund or repatriation in certain situations, as well as ensuring that you get what you paid for.
You must tell us if you or anyone travelling with you has a medical condition, disability, or reduced mobility. This information is essential for ensuring that we can make appropriate arrangements for your holiday. If the supplier using Amadeus self-serve API can’t accommodate your requirements, we won’t confirm the booking. If you inform us of any requirements after confirming your booking, we will inform the supplier, but they may cancel your booking and impose cancellation charges if they cannot accommodate. We also recommend taking out appropriate travel insurance that covers any medical conditions or special requirements.
The agreement for each booked service is between you and the supplier, but we maintain overall responsibility for your package holiday and ensuring that all parts of your holiday run smoothly.
By making a booking, you (as the lead passenger) confirm that you are over 18, a resident of the UK, and accept financial responsibility for payment. You also agree, on behalf of yourself and everyone named in the booking, that all passengers have:
Entered information correctly.
Complied with all relevant passport, visa, health, and immigration requirements.
Read and accepted these Booking Conditions and the supplier’s terms and conditions.
All bookings are subject to availability. Once you’ve submitted a booking request, we'll send you a summary email. This email serves as an acknowledgement that we’ve received your booking request and is not a confirmation. If your requested service isn’t available, we will notify you as soon as possible. Once payment is authorized, your bank may ‘ring-fence’ the payment. If we cannot confirm your booking, it may take 3-5 business days for the funds to be returned.
Your booking is confirmed once you receive a confirmation email with a booking reference number (at which point you’ll have a legally binding agreement with us and each supplier). All booking information will also be available in your account under 'My Bookings,' including details relating to relevant suppliers.
We strive to provide accurate pricing and information, but changes and errors can occur. If we notice an error before confirming your booking, we will inform you, allowing you to either accept the new price or cancel the request. Please double-check all booking details in your account to ensure everything is correct. If there are any discrepancies, contact us immediately.
We offer three options for paying for your holiday:
If you choose monthly payments or installments, you will pay a non-refundable deposit upfront. We will collect the remaining balance on the agreed dates, which are specified when you book. All payment schedules are available in 'My Bookings,' and reminders will be sent to ensure you do not miss any payment deadlines.
We accept a variety of payment methods, including major credit and debit cards. Please note that any missed payments may result in additional fees or, in some cases, the cancellation of your booking.
You must complete your 'Holiday Checklist' at least 7 days prior to your travel date. The checklist is accessible in 'My Bookings' on our website. We will notify you once it is available for completion. The checklist includes important steps such as checking your passport validity, confirming any visa requirements, and arranging travel insurance.
Travel insurance is highly recommended to cover any unforeseen circumstances, including medical emergencies, cancellations, or loss of belongings. Please ensure that your insurance policy is adequate for your holiday plans.
If you wish to make changes to your booking, such requests should be made via 'My Bookings' on our website. Changes are not guaranteed and may be subject to supplier fees. Changes such as adding passengers, altering accommodation, or modifying travel dates may incur significant costs depending on the timing and type of change. Please contact us as soon as possible if you need to make any adjustments.
If you wish to cancel, cancellation fees will apply, and they may be as high as 100% of the service costs, depending on how close it is to your departure date. The closer to your departure date, the higher the cancellation fees, as suppliers may already have incurred costs that are non-refundable.
If you need to cancel your booking, please use the 'Cancel Booking' feature in 'My Bookings' or contact our customer service team. We will provide you with details of applicable cancellation charges and assist you with any required documentation for insurance claims.
Suppliers using the Amadeus API may occasionally make changes to your booking. These changes could include alterations to flight times, accommodation changes, or other modifications to your holiday. If a significant change occurs, we will notify you as soon as possible, and you can choose to either accept the changes, take an alternative package, or cancel for a full refund. Minor changes, such as a change in flight departure time by a few hours, will not qualify for cancellation with a refund.
In the unlikely event that a supplier cancels your booking entirely, we will work to provide you with a suitable alternative or offer a full refund. Your rights and options will be clearly outlined in the communication you receive from us.
If anything goes wrong during your holiday, please notify the supplier immediately to resolve the issue. It is important to give the supplier the opportunity to correct any problems during your trip. If it remains unresolved, contact our support team, and we will assist in finding a solution. We also recommend keeping a record of any communication with the supplier for reference.
For emergency assistance, you can reach our 24/7 helpline. The contact details are available in 'My Bookings' and on your booking confirmation. We are committed to ensuring you have a wonderful holiday, but we understand that issues may arise. Our team is here to help in any way we can.
These Booking Conditions are governed by English law and are subject to the jurisdiction of the English and Welsh courts. You may choose to bring a claim in the courts of Scotland or Northern Ireland if you live there.
If your holiday includes a flight, your booking will be financially protected by way of the ATOL scheme operated by the Civil Aviation Authority. This means that in the unlikely event of our insolvency, you will be provided with a refund or, if already abroad, repatriation to the UK.
Our liability to you is set out in full in our Holiday Handbook. We will ensure that services offered as part of your package holiday are provided to a reasonable standard and as described. If any part of your holiday does not meet these standards, you may be entitled to compensation.
In case of any disputes, we offer an independent arbitration service, which can be requested through our customer service. This provides an efficient and impartial resolution process without the need for court proceedings.