Essential Information
Travellers will receive all essential information about their travel package before entering into a package travel contract.
Liability Coverage
Flyaway Finds, in collaboration with Amadeus, ensures that at least one responsible trader is liable for the proper performance of all travel services included in the package contract.
Emergency Contact
Travellers are provided with an emergency contact number or contact details to reach the organiser or travel agent at any time.
Package Transfer
Travellers may transfer the package to another person, with reasonable notice, subject to any applicable costs. Transfers are made easy with our dedicated support team to assist with the necessary arrangements.
Price Changes
The price of a package may only increase if specific costs rise, such as fuel prices, and only if expressly stated in the contract. Any increase will not occur later than 20 days before the start of the package. If the price increase exceeds 8% of the package price, travellers have the right to cancel the contract without penalty. Conversely, if relevant costs decrease, travellers have the right to a price reduction. Flyaway Finds is committed to price transparency, ensuring our customers are always well-informed.
Right to Cancel
Travellers can cancel the contract without paying a termination fee and receive a full refund if essential aspects of the package, other than the price, are significantly altered. Flyaway Finds also offers flexible cancellation options for added convenience.
Cancellation by Organiser
If Flyaway Finds cancels the package before it begins, travellers are entitled to a full refund and, where appropriate, additional compensation. Our priority is always to provide a seamless experience, including offering alternate travel arrangements when available.
Exceptional Circumstances
Travellers may cancel without any termination fee before the start of the package in case of exceptional circumstances, such as serious safety concerns at the destination. Travellers may also cancel the contract at any time before the start in return for an appropriate termination fee. Flyaway Finds closely monitors destination safety to keep our travellers informed and secure.
Alternative Arrangements
If significant elements of the package cannot be provided as agreed after the start of the trip, travellers will be offered suitable alternative arrangements at no extra cost. Flyaway Finds strives to provide comparable or better alternatives to ensure an enjoyable experience.
Non-Performance of Services
Travellers may cancel the contract without penalty if services are not performed as agreed and this substantially affects the overall package, and Flyaway Finds fails to resolve the issue. Our support team is available 24/7 to address any issues during the trip.
Compensation for Issues
Travellers are entitled to price reductions or compensation for damages if travel services are not provided or are improperly performed. Flyaway Finds takes responsibility for delivering quality services and offers a dedicated complaints resolution team to address any concerns promptly.
Assistance During Travel
Flyaway Finds will provide necessary assistance to travellers experiencing difficulties during their trip. This includes helping with medical services, translation, or other necessary arrangements to ensure a comfortable journey.
Insolvency Protection
In the event of insolvency, Flyaway Finds ensures that payments will be refunded. If insolvency occurs after the start of the package and transportation is included, travellers are assured of repatriation. Flyaway Finds has arranged insolvency protection in compliance with UK regulations, providing peace of mind to our travellers. Our ATOL (Air Travel Organiser's Licence) protection guarantees that your money is secure.
Travel Insurance
Optional travel insurance is available to cover unexpected circumstances, providing additional security for your trip.
Personalized Travel Assistance
Our agents are available to help tailor your package to meet your needs, including excursions, local guides, and special requests.
Loyalty Rewards
Frequent travellers can earn points towards future discounts and exclusive offers with our loyalty program.
Flexible Payment Plans
Book now and pay later with our flexible instalment plans, making dream vacations more accessible.
Sustainable Travel
Flyaway Finds is committed to promoting sustainable tourism. We work with partners that follow eco-friendly practices to ensure minimal environmental impact. Travellers are encouraged to make use of our green travel options, including eco-certified accommodations and carbon offset programs.